Terms & Conditions & Privacy Policy

LEGAL NOTICES AND DEFINITIONS

1.1. Identification of the Site Publisher

This website MyKlub (accessible at the address www.myklub.online) is published by the company:

Company name : MyKadem LLC

Head office : 5342 Clark Rd Suite 197, Sarasota, FL 34233, USA

Identification number : EIN 30-1315723

Registration : Limited Liability Company (LLC) registered in Florida under number L22000225948

Contact E-mail : contact[@]myklub.online

1.2. Hosting of the Site

MyKadem LLC, as a legal entity, is responsible for publishing the site.

The site is hosted by:

Hostinger International Ltd

Address: 61 Lordou Vironos str. 6023, Larnaca, Cyprus

1.3. Definitions

In this document General Conditions of Use and Sale (CGUV), the following terms shall have the following meaning:

"Platform" Or "Solution" : Refers to the MyKlub SaaS software, allowing users to create, host and sell online training courses.
"Customer" : Any natural or legal person subscribing to a paid subscription to use the MyKlub platform.
"User" : Anyone accessing the platform, whether paying or not.
"Subscription" : Monthly or annual subscription to a paid plan offered by MyKlub.
"Formula" : Different subscription levels available (Freemium, Starter, Business, Premium).
“Customer Account” : Secure personal space allowing access to subscribed services.
"Editor" : Refers to the company MyKadem LLC, owner and operator of the MyKlub platform.
“Payment processor” : Payments for MyKlub subscriptions are currently processed by Stripe, a secure payment service provider. By subscribing to a subscription, the customer accepts that Stripe handles transaction management and processes its payment data in accordance with its own Privacy Policy.

MyKadem LLC reserves the right to change its payment provider and integrate another payment processor such as FastSpring, without impact on current subscriptions. Any changes will be communicated to customers at least 30 days in advance.

CGUV: ACCEPTANCE OF THE CGUV AND MODIFICATIONS

2.1. Acceptance of the General Conditions of Use and Sale (CGUV)

Use of the platform MyKlub implies full and complete acceptance of these terms and conditions General Conditions of Use and Sale (CGUV) by any user or customer.

By proceeding to the creation of a user account or by subscribing to a subscription, the customer acknowledges having read these T&Cs and agrees to be bound by these terms, without restriction or reservation.

If a user or customer does not accept these conditions, he is invited not to use the services of MyKlub.

2.2. Modification and updating of the T&Cs

MyKadem LLC reserves the right to modify, adapt or update these T&Cs at any time, in particular to comply with legal developments, the requirements of its service providers (e.g. Stripe, FastSpring) or to improve its services.

The applicable T&Cs are those in effect at the time of use of the service. It is up to users to Check this page regularly to keep informed of any changes.

By continuing to use the platform after any update of the T&Cs, the user acknowledges and accepts these new conditions. If a user refuses these new conditions, he will have to stop using MyKlub and may request termination of their subscription in accordance with the terms and conditions set out in these T&Cs.

PRESENTATION OF OFFERS AND SUBSCRIPTIONS

3.1. Available subscription plans

The platform MyKlub offers several subscription packages adapted to the needs of creators of training, coaching and any online support.

Formula, Monthly Rate, Annual Rate:

Freemium: free.

Starter : €29/29$ €490/490$.

Business : €79/79$ €790/790$.

Premium : €129/129$ €1290/1290$.

Prices shown are exclusive of taxes and may be subject to adjustment without notice.

All prices are visible on the page detailing prices and related features: https://myklub.online/tarifs/

3.2. Trial period and access to features

New user? MyKlub offers a 14-day free trial period to allow new customers to test the platform.

During the trial period : The user benefits from all the features of the chosen formula, without commitment.

At the end of the 14 days : the subscription will be automatically activated and payment will be taken via the registered payment method, unless the user cancels in their member area before the end of the trial period. In the event of non-payment or failure of direct debit, access to the platform will be suspended.

Important : The trial period is only available once per user. In case of abuse (multiple accounts to benefit from several free trials), MyKadem LLC reserves the right to restrict access to the platform.

3.3. How subscriptions work and customer commitment

MyKlub subscriptions are without commitment and operate on a monthly or annual model with automatic renewal.

Payment & Renewal

Monthly : Automatic billing every month on the registration date + 14 days.
Annual : One-time payment, valid for 12 months.
Renewal is automatic, unless the user cancels before the renewal date.

Cancellation & Termination

The user can cancel your subscription at any time from his member area.
The cancellation will take effect at the end of the current period (no partial refunds will be made). In case of payment failure, MyKadem LLC will perform three attempts at collection over a period of 15 days. If all three attempts fail, access to the platform will be automatically suspended. The user may reactivate his account by regularizing his payment from his member area. MyKadem LLC also reserves the right to terminate an account in the event of non-compliance with these T&Cs.

Customer Commitments

By subscribing to a subscription, the customer agrees to:

Use the Platform in accordance with its intended use (creation and sale of training/coaching).
Do not share your access with third parties under penalty of suspension.
Be responsible for the content hosted on your space (training, videos, documents).

PAYMENT AND BILLING

4.1. Payment providers and transaction management

Payments for MyKlub subscriptions are currently processed by Stripe, a secure payment service provider. By subscribing to a subscription, the user accepts that Stripe ensures transaction management and processes its payment data in accordance with its own Privacy Policy.

MyKadem LLC reserves the right to change its payment provider at any time. In the event of a transition to another payment processor, such as FastSpring, subscribers will be automatically transferred to the new payment solution, with no impact on their commitment.

4.2. Payment and renewal terms

Recurring payment

All subscriptions are billed in advance on a basis monthly or annual, depending on the option chosen by the user.
Payment is automatically collected at each due date on the registered bank card.
The user is responsible for maintain a valid payment method in his member area.

Automatic renewal

Subscriptions are automatically renewed at the end of each period (month or year).
The user can turn off auto-renew at any time from their member area.

Payment failure and suspension

In the event of a failed collection, MyKadem LLC will carry out three payment attempts over a period of 15 days.
If all three attempts fail, account access will be suspended automatically until regularization.

4.3. Billing and taxes

Receipts and invoices

Each payment gives rise to a electronic invoice, available in the user's member area.
It is the user's responsibility to download and save your invoices.

VAT and other taxes

The prices displayed are excluding taxes, unless otherwise indicated.
The user is responsible for the payment of taxes applicable according to your country of residence.

4.4. Refund and chargebacks policy

Refunds

No refunds are granted. after payment of a subscription, except in the event of a proven technical error on the part of MyKadem LLC.
The user must cancel his subscription before the renewal date to avoid being billed for the following period.

Chargebacks and payment disputes

Any user initiating a chargeback (payment dispute) with his bank without contacting customer support first will see his account immediately suspended.
In the event of a dispute, the user may contact support@myklub.online to find a solution.

ACCESS TO SERVICES AND ACTIVATION AFTER PURCHASE

5.1. Activation of access after subscription

Validation process

After confirmation of payment, the customer receives a welcome email containing the login information for their member area.
Access is immediate once payment is validated, unless otherwise indicated.
The user can log in via its dedicated subdomain using the email address and password you provided during registration.

Access problems?

If the customer does not receive their credentials within 30 minutes after purchase, he must check his file Spam or contact support@myklub.online.
In case of error in the email address provided during registration, the user is responsible for reporting the problem to customer support.

5.2. Availability and maintenance

Access to the platform

MyKlub is accessible 24/7, except in the event of maintenance or technical problems beyond our control.
MyKadem LLC does not guarantee a absolute availability and reserves the right to temporarily interrupt access for maintenance or updates.

Service interruption

In the event of a major breakdown impacting access to the platform for more than 24 consecutive hours, MyKadem LLC may offer a compensation as an extension of the subscription, without legal obligation.
No financial compensation may be claimed for a temporary interruption of services.

5.3. Identifier management and security

User Responsibility

The user is fully responsible of the confidentiality of their login credentials.
Sharing access with third parties outside the company or the client's team is strictly prohibited.
Sharing access is authorized only to team members directly involved in managing the MyKlub account, such as:
- An assistant to manage the administration.
- A trainer or a collaborator responsible for putting content online.
- A member of the team in charge of learner management or sales.
Any shared use between multiple companies, unaffiliated independents, or any attempt at collective access under a single subscription is considered fraud.
In the event of suspected abuse, MyKadem LLC reserves the right to restrict, suspend or terminate access to the account without refund.

Account Security

In case of suspected fraudulent use, MyKadem LLC reserves the right to request identity verification before restoring access.
The user can reset his password if forgotten via the option “Forgotten password” on the login page.

5.4. Free Content and Trial Offers

Access to free content

The Company offers several free content allowing users to discover MyKlub before subscribing to a paid offer. This content includes:

Online masterclasses or workshops
Free guides on the creation and sale of training courses
A newsletter with exclusive tips and news
Demonstration videos of the platform

Conditions of access and duration

These contents are accessible for a fixed period of time, under the conditions defined by MyKadem LLC.
Access to free content does not open any rights to an automatic extension or custom support.
MyKadem LLC reserves the right to modify or delete these offers without notice.

Trial period

In addition to the free content, a 14-day free trial is offered to allow users to experience MyKlub.
At the end of this period, the paid subscription is activated automatically, unless previously terminated.

5.8. Provision of resources and tools

Tools and features included in MyKlub

The MyKlub platform provides customers with the following tools:

User management and activity tracking
- User Login Records
- History of training courses taken
- Progress statistics

Educational tools
- Online assessments and quizzes
- Correction and grading service
- Construction and customization of training and coaching programs

Commercial and administrative management
- Online sales service (integration with Stripe and FastSpring)
- Generation of standard documents (invoices, satisfaction questionnaires, certificates)

Training and member management space
- Access to dashboard training and coaching
- Member account management (profile modification, password, subscription)
- Creation and administration of online questionnaires

Evolution of tools

MyKadem LLC is reserves the right to add, modify or remove certain features depending on the developments of the platform and the needs of users.

Any significant modification of the tools will be communicated to users via the MyKlub interface.

TERMINATION AND SUSPENSION OF SUBSCRIPTION

6.1. Termination by User

Cancellation of subscription

The user can cancel your subscription at any time from his member space, in the section "Subscription".
The termination will take effect at the end of the current billing period.
No refund will be made. for the remaining months of a current subscription.

Disabling Access After Termination

Once the subscription expires, access to the platform and data will be automatically disabled.
The user will have a period of 30 days after the end of their subscription to recover their data before permanent deletion.

6.2. Suspension or Termination by MyKadem LLC

Reasons for immediate suspension

MyKadem LLC reserves the right to suspend or terminate an account without notice in the event of:

Non-payment after three direct debit attempts within a period of 15 days.
Violation of these T&Cs, notably :
- Fraudulent sharing of access with third-party companies.
- Hosting or selling prohibited or illegal content.
- Abusive or fraudulent behavior on the platform.
Use of fraudulent payment method or chargeback not justified.

Suspension and reactivation process

In case of suspension for non-payment, the user will be able to regularize your situation from his member area.
Once payment is made, access will be reactivated immediately.
In case of permanent termination for fraud or serious breach, no reactivation will be possible.

6.3. Consequences of termination or suspension

Access to data after account closure

In the event of voluntary termination, the user has 30 days to export your data before permanent deletion.
In the event of suspension or termination by MyKadem LLC, access can be immediately blocked, without the possibility of data recovery if fraud is proven.

No compensation or refund

No refund will not be made for unused subscription periods.
No compensation may be requested in the event of suspension or termination for non-compliance with the T&Cs.

INTELLECTUAL PROPERTY AND CONTENT PROTECTION

7.1. Intellectual Property Rights

Ownership of MyKlub Contents

The platform MyKlub, its interface, its source code, its functionalities and its design are the exclusive property of MyKadem LLC.
Any reproduction, modification, distribution or exploitation without the prior written permission of MyKadem LLC is strictly prohibited.

Ownership of User Content

The content hosted on MyKlub (training, videos, documents, educational materials, etc.) remains the property of their creators.
MyKadem LLC does not claim any rights on these contents and does not exploit them outside the framework provided by the service.
The user guarantees that his contents respect copyright and do not violate third party intellectual property.

7.2. Use of content on the platform

Hosting and Display Permission

By uploading content to MyKlub, the user grants MyKadem LLC a limited, non-exclusive, revocable license For :

Host and display content on the platform.
Make them accessible to users authorized by the creator (e.g. customers, learners).
Perform technical backups and optimizations.

Prohibited Content

The user agrees to do not publish or host on MyKlub:

Illegal content or content that infringes the rights of others.
Materials containing defamation, harassment, discrimination or violence.
Pirated or copyright-infringing content.

MyKadem LLC reserves the right to delete immediately any content that violates these rules and suspend user account.

7.3. Protection of user content

Confidentiality and protection of training

MyKadem LLC does not have access to users' private training and content, except in the event of necessary technical intervention (customer support, bug, etc.).
Training and course materials are accessible only to users authorized by the creator.

Prohibition of unauthorized sharing

The user may not resell, share or duplicate another user's protected training and content without their written consent.
In case of abuse, MyKadem LLC reserves the right to remove access to the affected account and to initiate legal proceedings.

7.4. Hosting of content

Content storage and management

MyKlub allows users to host and sell their digital content from their dedicated space.

These contents may include:

Written texts, PDF documents
Audio and video files
Images (PNG, JPG, etc.)
And other formats useful for their offer (xml, html, etc.)

Responsibilities and compliance of contents

The user guarantees that the hosted contents belong to him or that he holds all necessary authorizationsfor their dissemination.

Hosted content must be in accordance with current laws, notably :

No content that is illegal, offensive or infringing on the rights of others.
No incitement to hatred, violence or discrimination.
No counterfeit or intellectual property violating content.

Right to control and deletion

MyKadem LLC is reserves the right to verify the contents published on the platform.

In the event of non-compliance with the conditions, MyKadem LLC may:

Immediately remove the contentious content, without obligation to notify the user.
Suspend or terminate account in the event of a serious or repeated violation.

PRIVACY AND DATA PROTECTION

8.1. Collection and processing of personal data

Data collected

As part of the use of the MyKlub platform, MyKadem LLC collects and processes certain personal datausers, including:

Identification data : Name, first name, email address, telephone number.
Billing data : Postal address, payment information (via Stripe/FastSpring).
Usage Data : Connection history, training courses taken, interactions on the platform, etc.

Purposes of processing

The data collected is used exclusively for:

Provide and improve MyKlub services.
Manage billing and payments.
Ensure the security and maintenance of the site.
Communicate with users (customer support, newsletters, updates).

No personal data is sold or shared with third parties for commercial purposes.

8.2. Data security and confidentiality

Storage and protection

Personal data is stored on secure servers and protected by security measures that comply with current standards.
MyKadem LLC applies encryption and access control protocols to prevent unauthorized access.

Shelf life

User data is retained for the entire duration of the subscription and up to 3 years after account termination, unless otherwise required by law.
Beyond this period, they are permanently deleted or anonymized.

8.3. Users’ rights over their data

Guaranteed rights

In accordance with current regulations (GDPR, CCPA, etc.), each user has the following rights:

Access and rectification : Request access to your data and correct it if necessary.
Deletion : Require the deletion of your data under certain conditions.
Portability : Recover your data in a usable format.
Opposition and limitation : Restrict the processing of your data or object to their use.

Exercising your rights

Any request relating to personal data can be addressed to rgpd@myklub.online.

MyKadem LLC is committed to responding within a time frame 30 days.

8.4. Cookies policy and online tracking

Use of cookies

MyKlub uses cookies to optimize user experience and analyze site traffic.
The user can accept, refuse or customize the use of cookies via your browser settings.

Types of cookies used

Essential cookies : Necessary for the proper functioning of the site.
Analytical cookies : Used to improve navigation and performance (eg: Google Analytics).
Advertising cookies : MyKlub does not serve third-party advertising on its platform.

WARRANTY DISCLAIMERS AND LIMITATIONS

9.1. Liability of MyKadem LLC

MyKadem LLC Commitments

MyKadem LLC makes every effort to ensure the proper functioning and availability of MyKlub, but cannot guarantee a service without interruption or error.

MyKadem LLC is not responsible in case of:

Technical breakdown or bug beyond its control (hosting problem, cyberattack, force majeure).
Data loss due to user mishandling.
Malfunction caused by improper configuration of user hardware or software.
Indirect damages (loss of income, loss of customers, etc.) related to the use of the platform.

Updates and maintenance

MyKadem LLC reserves the right to make technical updates and maintenance which may temporarily affect access to the platform.
Users will be informed in the event of prolonged service interruption.

9.2. User Responsibility

User Obligations

By using MyKlub, the user agrees to:

Using the platform in a legal manner and in accordance with these T&Cs.
Do not host or distribute content that is illegal, offensive or infringes on the rights of others..
Keep your payment information up to date to avoid any interruption of service.

In case of non-compliance

If a user violates these obligations, MyKadem LLC reserves the right to:

Restrict or suspend access to the platform.
Remove inappropriate content without notice.
Permanently cancel the subscription in the event of serious misconduct.

9.3. Limitation of warranty

No guarantee of results

MyKadem LLC provides MyKlub “as is” and “as available”, without guarantee of commercial or financial results for its users.
The platform is a tool, but The success of training and sales depends solely on the efforts and strategies of each user.

Force majeure and unforeseen events

MyKadem LLC cannot be held responsible in case of force majeure (natural disaster, general internet outage, economic crisis, etc.) affecting the use of the platform.

FINAL PROVISIONS AND APPLICABLE LAW

10.1. Modifications to the T&Cs

Evolution of general conditions

MyKadem LLC reserves the right to modify these T&Cs at any time, in order to adapt to legal, technical or commercial developments on the platform.
The changes will come into effect as soon as they are published on the site, without prior notification to users.
Continued use of MyKlub after modification is valid acceptance of the new T&Cs.

10.2. Partial nullity

Independence of clauses

If any provision of these T&Cs is declared invalid or unenforceable by a competent court, such invalidity will not affect the validity of the other clauses, which will remain in full force and effect.

10.3. Applicable law and competent jurisdiction

Applicable law

These T&Cs are governed and interpreted according to the laws of the United States, and more specifically those of the State of Florida, where MyKadem LLC is registered.

Dispute Resolution

In the event of a dispute, the parties will endeavour to find an amicable solution before any legal action.
If no agreement is reached, any dispute will be subject to the exclusive jurisdiction of the courts of Florida.
The user expressly waives any any class action against MyKadem LLC.

10.4. Contact and assistance

Customer Service:

For any questions or complaints regarding these T&Cs, the user may contact MyKadem LLC at the following address:

support@myklub.online

Postal address: 5342 Clark Rd Suite 197, Sarasota, FL 34233, USA

10.5. Dispute Resolution and Mediation

Attempt at amicable resolution

In the event of a dispute between MyKadem LLC and a user, the parties agree to seek an amicable solution as a priority.

Any complaints must be addressed by e-mail to the following address : support(a)myklub.online.

MyKadem LLC undertakes to review the request and provide a response within 30 days.

Competent jurisdiction

If no agreement is reached after this period, the competent courts of the State of Florida (USA) will have sole jurisdiction to decide the dispute..

Class actions are expressly excluded., and each party agrees to resolve its dispute individually.